Return & Exchange Policy

Return & Exchange Policy

At Coastal & Creative, each item is thoughtfully created with care, and customer satisfaction is important to us.

Customized & Personalized Items

Due to the personalized nature of custom products, all customized, personalized, made-to-order, or monogrammed items are final sale and are not eligible for returns, refunds, or exchanges.

If you experience an issue with your order or are not satisfied with your purchase, please contact us within 7 days of delivery. While we cannot guarantee a refund or replacement, we will do our best to review the situation and work with you to find a reasonable solution.

Non-Customized Items

Non-customized items may be exchanged within 30 days of the delivery date, provided they are unused, in their original condition, and in the original packaging.

Customers are responsible for all shipping costs associated with exchanges, including return shipping and any shipping costs for the replacement item.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will review the situation and work to resolve it as quickly as possible.

Contact Us

For questions regarding returns, exchanges, or order concerns, please contact us through our website's contact form or by email. We are committed to providing excellent customer service and will do our best to address any concerns.